A pilot for a major airline captured video of his Lyft driver dropping him in a random parking lot after realizing that he would only make $6 on the trip. The pilot recorded the exchange with the driver on his iPhone.
“I’ve done nothing wrong and you are kicking me out of the car?”
“I have the right to refuse service”.
Lyft says that they take customer service matters like this very seriously and told the pilot he would never be paired again with the same driver. The pilot said he was shocked with that response as it leads him to believe the driver is still working for Lyft.