Marriott’s Bonvoy app went live at 5am EST this morning and became the only useable app for SPG, Marriott Rewards, and Ritz Carlton Rewards members. Marriott also passed the second of two tests regarding their Lifetime Titanium promises – an IT miracle of sorts.
Marriott announced last year that there would be a grandfathered Lifetime Platinum Premier tier and that accounts would be reviewed for qualification in January 2019. Since then, members had been worrying as to whether their accounts would actually be correctly identified come January, especially given the IT issues thus far and if they were, would they remain so when the new app went live with the new Titanium level.
Based on member response, we’re adding more flexibility for Lifetime Platinum Premier qualification. Now, SPG and Rewards members who achieve 750 nights and 10 years of Platinum status by December 31, 2018 will be grandfathered into that Lifetime tier, which starting in 2019 will no longer be available to earn. Rewards members can also qualify under the current criteria (750 nights + 2M points) through year end. If I will not be grandfathered into Lifetime Platinum Premier Elite, will I have the ability to earn into this level in 2018? Yes, members can earn Lifetime Platinum Premier Elite in 2018 if they achieve 750 Lifetime nights and 10 years at Platinum Elite status. This requirement is only for 2018 and will not be continued in future years. Members will receive notice of this Lifetime achievement in January 2019.
Well, on January 28th despite no notification from Marriott, my profile was correctly updated. There was no fight or documentation required and it was a big shock and relief to members who had worked hard to earn that status in 2018.
The forums buzzed with rumors that despite the update, Marriott would somehow mess up the seemingly easy task of renaming this tier when the new Bonvoy app launched on February 13th. I’m happy to say that this too proved wrong – my status correctly displays today in app and online.
I qualified by combining my years of elite status and nights across SPG and Marriott, though the vast majority of my nights are courtesy of SPG. For me the combined totals were 755 nights and 13 years of Platinum status.
Despite my lifetime nights, I was quite far from earning Lifetime Platinum status with SPG and even further from Marriott’s Lifetime Platinum Elite. In this case, the merger has had a huge benefit on all my future Marriott stays with Titanium Elite for life now!
Do we celebrate that Marriott hit these two promised milestones without major IT issues?
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