Marriott’s “Buyer’s Remorse” over Starwood, Loyalty Compatibility Concerns

by Adam

Wow, very interesting article from the NY Post this morning regarding Marriott’s buyer’s remorse over the Starwood transaction. The Chinese Ministry of Commerce said last week that it needed up to 60 more days to review the deal, and one source quoted in the article said that “not gaining Chinese approval would be a good emergency exit for Marriott”. Apparently, Marriott is worried that any further delays will prevent it from taking advantage of selling Starwood properties in the current hotel real estate market, prior to an expected downturn and decrease in pricing.

Then there are worries over the loyalty programs too…

In particular, Marriott execs are concerned about the compatibility of combining Starwood’s loyalty-rewards program with its own, said one source. Starwood has a younger and more affluent clientele that is used to a more flexible points system than the staid Marriott brand. “This isn’t exactly what they thought they were buying,” said the source. “There is a notion of remorse,” said one source close to the deal.

Full article here.

Marriott Starwood

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


Related Articles


razorgeo August 20, 2016 - 5:41 pm

I’m not sure how the Marriott execs could have been that clueless on what they were buying. Anyone who knows anything about the 2 programs understands the big differences.

Marriott/Starwood Merger Clears Final Hurdle, Marriott World’s Largest Hotelier by Friday - Point Me to the Plane September 20, 2016 - 7:21 pm

[…] Marriott’s “Buyer’s Remorse” over Starwood, Loyalty Compatibility Concerns […]


Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Point Me Awake


A morning jolt of travel-infused news & deals straight to your inbox. 


Success! Check your email for a welcome onboard message