Frequent Flier People Problems

Category Archives for Frequent Flier People Problems.

Skymiles Is a Wasteland, Yet I’m Still Stuck With Delta. Stockholm Syndrome?

Stockholm Syndrome is a condition observed among hostages who develop an affinity and loyalty to their captors, even when held at gunpoint. I started studying the symptoms in light of a few recently heartbreaking perusals through Delta Skymiles availability calendars. Delta Skymiles isn’t exactly a wasteland, but it’s getting there. Like any frequent flier program, there…

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Aviation Mystery: The Dismal Singapore Airlines Call Center

A post yesterday by Tiffany at One Mile at a Time reminded me of one of the great mysteries of the aviation world. If Singapore Airlines manages one of the best transportation companies on earth (we’re talking, planes, trains, busses, NASA here; SQ is truly top-notch), how do their call centers stink SO BAD? Tiffany…

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Was 2017 Fatal For International First Class?

The full range of Casper products in American Airlines long-haul First Class. Source: American Airlines

For all the attention poured on new business class cabins in 2017, airlines did not bestow so much favor on international first class cabins. Though heavyweight luxury carrier Emirates and Singapore launched much improved first class suites onboard their long-haul jets, enthusiasm for the private, front end of the plane waned among just about everyone…

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2017 Was A Great Year For (Cash Paying) Business Class Fliers

Perhaps 2017 was the year that business class began to eclipse previous conceptions of premium service, surpassing first class service U.S. fliers anticipated less than a decade ago. Three dramatic developments did not fail to impress even the most cantankerous fliers. United’s much anticipated (and on most routes still anticipated) rollout of the new Polaris…

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There’s A “Flat Tire Rule” If You Miss Your Delta, American, United, & Southwest Flights

As the chaos of the holiday travel season kicks into full gear, here’s an important reminder of a rule that actually allows some leniency if you miss your flight…so don’t panic! It’s commonly referred to as the “flat tire” rule and basically permits you to standby fee-free on the next available flight (regardless of status).…

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Basic Economy is Helping Airlines Squeeze More Cash from Passengers

Did you feel that? Is your annual travel budget feeling a bit pinched? For the first time in years, airlines have found a way to make more money off each individual flier. Susan Carey, of The Wall Street Journal, reports that every U.S. airline is expecting increases in unit-revenue this year. Delta is expected to…

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My new SkyMiles award flight crush: China Airlines

China Airlines Skymiles SkyTeam award availability

If Delta’s SkyMiles program is the Mohave Desert of award travel, China Airlines is a hidden oasis waterfall. Once considered an also-ran to competitor EVA Airways, Taiwanese flagship carrier China Airlines now operates one of the best services across the Pacific Ocean. It also has the best award availability of just about any airline in…

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Opinion: Basic economy fares constitute a deceptive business practice

I am an awards booker. I spend hours per day looking at airfare, both in terms of award mileage and cash fares for positioning flights. Basic economy fares have made my work unnecessarily complicated. United and American have billed basic economy as a new class of service. Fliers who normally don’t have the funds to…

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Thoughts on the New AA Boarding Process (as a Platinum)

BACKGROUND Back in March of this year, American Airlines overhauled their boarding procedure, presumably in an effort to make the boarding process less complicated and to reduce congestion and delays with boarding. Prior to the changes, the boarding order was: (Preboarding of Concierge Key and passengers needing extra time) First Class and Uniformed U.S. Military…

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