Full 2017 DoT List of Complaints by US Carrier Revealed – Does American Top United?

by Adam

The Department of Transportation (DoT) is out with their full list of 2017 complaints by US airline (ranked from best to worst). In my mind there weren’t many surprises, but I was sort of shocked that American ranked two spots below United, all the way down at #10…of 12 listed US carriers.

Fewest Complaints – That honor goes to Southwest

Honorable mentions went to SkyWest, Alaska, and Hawaiian who were also near the top of the list

Best Among the Big 3 – That’s obviously Delta who lands right below the honorable mentions, followed by JetBlue

Okay on to the bottom of the list…

We have United occupying the #8 spot, Virgin American at #9 (another surprise), and American at #10.

I’m sure you can guess the lowest ranked carriers, those honors went to Frontier and Spirit respectively. Spirit had 12x the number of complaints as #1 Southwest…yet that was a huge improvement over their 2016 performance!

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