British Airways just can’t seem to catch a break this summer. In the middle of a summer of chaos for flyers caused by industrial actions, the British flag carrier has been hit with an IT failure in its London Heathrow (LHR), London Gatwick (LGW), and London City (LCY) hubs forcing it to cancel dozens of flights.
Major computer failure with British Airways at Gatwick this morning. This is the queue for the queue at check in. Currently stuck on ground cos pilot can't get data. Set off early if you have a flight pic.twitter.com/hL37TGRJ70
— David Hewson (@david_hewson) August 7, 2019
The airline is allowing affected customers on short-haul flights to rebook their flights for another day. Heathrow Airport urged customers to check their flight status with the carrier before heading to the airport.
Although the issue is not a global problem, the disruption is causing knock-on effects around the world. British Airways flights from Edinburgh, Glasgow, Belfast, and other destinations are already affected according to The Guardian.
#BritishAirways waiting on tarmac for 2 hrs to fly to Glasgow.. Can you please let your CIO/CTO know that we can help to debug your IT issues… your SLAs on Sev-1 issues are worse.. please fix pic.twitter.com/KCIQ75MywW
— Sridhar Somaraju (@sridharsomaraju) August 7, 2019
This comes just two days after a British Airways flight to Valencia was forced to make an emergency landing as smoke filled the cabin.
Compensation For Travel Delays?
Passengers on affected flights are entitled to compensation under EU 261. If your flight was delayed more than three hours or canceled, European rules require the airline to pay up to €600 ($670 USD) per passenger.
Airlines often try to avoid paying the compensation you’re due, so if your flight is affected, we suggest filing the claim through a flight delay compensation company like AirHelp. They’ll take a percentage of the payout, but it’s the best way to ensure the airline pays out the compensation you deserve.
If you’re affected by the British Airways IT trouble, you can start your claim with AirHelp here. (and complete it when you have time).
It hasn’t been an ideal summer for British Airways as it celebrates its 100th birthday. Hopefully, they can move past this soon and reclaim their title as the “world’s favourite airline.”
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