The Department of Transportation (DoT) is out with their full list of 2017 complaints by US airline (ranked from best to worst). In my mind there weren’t many surprises, but I was sort of shocked that American ranked two spots below United, all the way down at #10…of 12 listed US carriers.
Fewest Complaints – That honor goes to Southwest
Honorable mentions went to SkyWest, Alaska, and Hawaiian who were also near the top of the list
Best Among the Big 3 – That’s obviously Delta who lands right below the honorable mentions, followed by JetBlue
Okay on to the bottom of the list…
We have United occupying the #8 spot, Virgin American at #9 (another surprise), and American at #10.
I’m sure you can guess the lowest ranked carriers, those honors went to Frontier and Spirit respectively. Spirit had 12x the number of complaints as #1 Southwest…yet that was a huge improvement over their 2016 performance!